Top Tips - Sept 2019
Welcome to the Top Tips for Sept 2019! This is the place to find useful IT tips and tricks to help you work more efficiently and make the most of technology. This month is all about security!


Scam callers posing as an Internet Service Provider - We have come across a few cases recently where you may receive a phone call from your Internet service provider (ISP) such as TalkTalk/BT. The person on the other end of the phone will tell you there is an issue with your router and they need to access your computer to fix it. Straight away you should put the phone down as this is a scam, no ISP we have heard off will ever call you to tell you there is an issue with your internet. Another thing to bear in mind is a legitimate ISP can monitor and access your router from their network and do not require the use of your computer. What these scammers are actually doing is installing software on your computer so they can access it remotely without your knowledge so they can steal your bank details. If you have been a victim of this and installed the software they asked you to do, please call us straight away as they may be monitoring everything you do on your computer without you knowing. The only real safe solution to this is to re-install Windows from scratch. Stay alert and if you are ever unsure, always get the phone number from the official website of the ISP and call the company yourself as opposed to them calling you!


Security Updates - Please ensure you always keep up to date with your security updates as they may save you from getting hacked or becoming a victim of stolen or encrypted files were you are then held to ransom if you want access of your files back. To check you are up to date with your updates in Windows you can type Windows Update in the search bar at the bottom of the screen or Open Start Menu and click on Settings > Update & Security settings > Windows Update. To check on your Apple Mac Choose System Preferences from the Apple menu, then click Software Update to check for updates.

Windows 7 & Server 2008 is coming to end of life - This means you will no longer receive security updates. This means you must re-install any computer running Windows 7 or Server running 2008 to the latest version of Windows before 14th JANUARY 2020. If you do not do this and it's a company device, your company may be in breach of GDPR and your computers will be vulnerable to hackers and viruses as Microsoft will not be providing updates to fix security issues after this date.

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